Skills you'll gain: Microsoft Power Platform, Power BI, Microsoft Power Automate/Flow, Power Platform Architecture & Technical Design, Product Automation, Microsoft Development Tools, Business Intelligence Software, Application Development, No-Code Development, Generative AI Agents, Dashboard Creation, Systems Integration

Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Technical Support, Computer Hardware, Problem Management, Generative AI, Debugging, Technical Communication, Network Monitoring, Network Performance Management, Microsoft Windows, System Monitoring, Operating Systems, Mac OS, Technical Documentation

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Customer Analysis, Market Intelligence, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Business Strategy, Product Management, Product Development, Target Audience, Product Strategy, Gap Analysis

Skills you'll gain: Azure Active Directory, Active Directory, Microsoft Azure, Multi-Factor Authentication, Authentications, User Accounts, Role-Based Access Control (RBAC), Authorization (Computing), Identity and Access Management, User Provisioning, Cloud Security, Single Sign-On (SSO), Hybrid Cloud Computing, Self Service Technologies

Skills you'll gain: Storytelling, Customer Engagement, Customer Success Management, Verbal Communication Skills, Professional Development, Professionalism, Data Presentation, Interviewing Skills, Customer Relationship Management, Customer Relationship Building, Customer experience strategy (CX), LinkedIn, Communication, Professional Networking, Portfolio Management, Interactive Data Visualization, Communication Planning

Skills you'll gain: ASP.NET, Microsoft Copilot, C# (Programming Language), Application Programming Interface (API), Middleware, .NET Framework, API Design, Restful API, Back-End Web Development, Maintainability, Server Side, Programming Principles, JSON, Code Reusability, Software Architecture, Software Documentation, Secure Coding

Skills you'll gain: Responsible AI, AI Enablement, Decision Intelligence, Governance, AI Security, Governance Risk Management and Compliance, Risking, Cyber Governance, Data Governance, Enterprise Architecture, Data Strategy, Data Ethics, Compliance Training, AI Workflows, Return On Investment, Security Controls, Accountability Frameworks, Security Strategy, Information Technology, Business

Skills you'll gain: Constructive Feedback, Customer Service, Service Level, Team Performance Management, Service Management, Team Oriented, Customer Support, Management Reporting, Customer experience improvement, Service Improvement, Team Building, Performance Reporting, Business Reporting, Team Management, Customer Success Management, Employee Onboarding, Peer Review, Drive Engagement, Data Analysis, Business Communication

Skills you'll gain: Design Thinking, User Experience Design, User Experience, User Centered Design, User Interface and User Experience (UI/UX) Design, Human Centered Design, Wireframing, User Interface (UI), User Interface (UI) Design, Prototyping

Skills you'll gain: Intrusion Detection and Prevention, Vulnerability Management, Penetration Testing, Security Testing, Vulnerability Assessments, Cyber Security Assessment, Threat Detection, Vulnerability Scanning, Firewall, Threat Management, Virtual Private Networks (VPN), Network Security, Security Software, Microsoft Azure, Cloud Security, Test Tools, Windows PowerShell, System Testing, Command-Line Interface

Skills you'll gain: Site Reliability Engineering, Continuous Delivery, Azure DevOps Pipelines, DevOps, Grafana, Application Performance Management, CI/CD, Continuous Deployment, Performance Testing, DevSecOps, Event Monitoring, Test Tools, Solution Architecture, Operational Excellence, Dashboard Creation, Dashboard, Test Case, Performance Metric, Root Cause Analysis, Problem Management