Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Technical Support, Computer Hardware, Problem Management, Generative AI, Debugging, Technical Communication, Network Monitoring, Network Performance Management, Microsoft Windows, System Monitoring, Operating Systems, Mac OS, Technical Documentation

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Model Deployment, Data Management, Artificial Intelligence and Machine Learning (AI/ML), Infrastructure Architecture, Data Infrastructure, AI Integrations, MLOps (Machine Learning Operations), Application Deployment, AI Workflows, Model Evaluation, Data Cleansing, Artificial Intelligence, Data Security, Application Frameworks, Machine Learning, Data Preprocessing, Data Pipelines, Scalability

Skills you'll gain: Microsoft Power Platform, Power BI, Microsoft Power Automate/Flow, Data Visualization, Interactive Data Visualization, No-Code Development, Workflow Management, Business Process Automation, Dashboard Creation, Business Intelligence, Generative AI Agents, Data Analysis, Application Development, Automation, Business Process, Data Modeling, Data Integration

Skills you'll gain: Succession Planning, Human Resources, Human Resources Management and Planning, Workforce Planning, Strategic Leadership, Human Resource Strategy, Human Capital, Business Leadership, Change Management, People Analytics, Communication Planning, Organizational Change, Organizational Effectiveness, Strategic Decision-Making, Organizational Development, Gap Analysis, Talent Pipelining, Organizational Strategy, People Development, Data-Driven Decision-Making

Skills you'll gain: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI Agents, AI Orchestration, Agentic systems, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Application Deployment, Cloud Deployment, Prompt Patterns, Model Deployment, Microsoft Azure, AI Integrations, Prompt Engineering Tools, Multimodal Prompts, Token Optimization, Persona (User Experience), Retrieval-Augmented Generation, Test Case

Skills you'll gain: Network Security, Computer Networking, General Networking, Authentications, Authorization (Computing), Firewall, Security Controls, Network Architecture, OSI Models, Networking Hardware, Network Protocols, Virtualization, Virtual Networking, Threat Detection, Identity and Access Management, Cloud Services, Network Planning And Design, TCP/IP, Network Infrastructure, Network Monitoring

Skills you'll gain: Constructive Feedback, Customer Service, Service Level, Team Performance Management, Service Management, Team Oriented, Customer Support, Management Reporting, Customer experience improvement, Service Improvement, Team Building, Performance Reporting, Business Reporting, Team Management, Customer Success Management, Employee Onboarding, Peer Review, Drive Engagement, Data Analysis, Business Communication

Skills you'll gain: Design Thinking, User Experience Design, User Experience, User Centered Design, User Interface and User Experience (UI/UX) Design, Human Centered Design, Wireframing, User Interface (UI), User Interface (UI) Design, Prototyping

Skills you'll gain: Cloud Security, Compliance Management, Cloud Management, Security Strategy, Regulatory Compliance, Security Management, Governance Risk Management and Compliance, Cloud Computing, Cloud Platforms, Microsoft Azure, Personally Identifiable Information, Business Continuity, Business Continuity Planning, Cyber Governance, Control Objectives for Information and Related Technology (COBIT), Law, Regulation, and Compliance, Cloud Standards, Data Security, Threat Detection, Data Management

Skills you'll gain: SQL, Microsoft SQL Servers, Relational Databases, Transact-SQL, Data Transformation, Database Theory, Data Manipulation, Databases, Query Languages, Database Development, Database Software, Database Management, Data Access, Database Design, Data Wrangling, GitHub Copilot, Generative AI Agents, Data Presentation, Maintainability

Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Relationship Management, Customer Analysis, Customer experience improvement, Driving engagement, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation