Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Relationship Management, Customer Analysis, Customer experience improvement, Driving engagement, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation

Skills you'll gain: Microsoft Power Platform, Power BI, Microsoft Power Automate/Flow, Data Visualization, Interactive Data Visualization, No-Code Development, Workflow Management, Business Process Automation, Dashboard Creation, Business Intelligence, Generative AI Agents, Data Analysis, Application Development, Automation, Business Process, Data Modeling, Data Integration

Skills you'll gain: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Customer Analysis, Market Intelligence, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Business Strategy, Product Management, Product Development, Target Audience, Product Strategy, Gap Analysis

Skills you'll gain: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI Agents, AI Orchestration, Agentic systems, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Application Deployment, Cloud Deployment, Prompt Patterns, Model Deployment, Microsoft Azure, AI Integrations, Prompt Engineering Tools, Multimodal Prompts, Token Optimization, Persona (User Experience), Retrieval-Augmented Generation, Test Case

Skills you'll gain: Storytelling, Customer Engagement, Customer Success Management, Verbal Communication Skills, Professional Development, Professionalism, Data Presentation, Interviewing Skills, Customer Relationship Management, Customer Relationship Building, Customer experience strategy (CX), LinkedIn, Communication, Professional Networking, Portfolio Management, Interactive Data Visualization, Communication Planning

Skills you'll gain: Network Security, Computer Networking, General Networking, Authentications, Authorization (Computing), Firewall, Security Controls, Network Architecture, OSI Models, Networking Hardware, Network Protocols, Virtualization, Virtual Networking, Threat Detection, Identity and Access Management, Cloud Services, Network Planning And Design, TCP/IP, Network Infrastructure, Network Monitoring

Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Technical Support, Computer Hardware, Problem Management, Generative AI, Debugging, Technical Communication, Network Monitoring, Network Performance Management, Microsoft Windows, System Monitoring, Operating Systems, Mac OS, Technical Documentation

Skills you'll gain: GitHub Copilot, Integrated Development Environments, Microsoft Visual Studio, AI Enablement, Development Environment, Debugging, HTML and CSS, React.js, Cascading Style Sheets (CSS), Software Installation

Skills you'll gain: SQL, Relational Databases, Microsoft Copilot, Database Management, Transaction Processing, Database Development, Query Languages, Database Design, Database Architecture and Administration, Secure Coding, Object-Relational Mapping, Performance Tuning, Data Integrity, Data Modeling, Data Security

Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

Skills you'll gain: Program Management, Return On Investment, Project Portfolio Management, Organizational Strategy, Program Implementation, Project Management, Project Management Life Cycle, Project Management Institute (PMI) Methodology, Benefits Administration, Program Development, Project Closure

Skills you'll gain: GitHub Copilot, Microsoft Visual Studio, GitHub, Microsoft Development Tools, Code Review, Program Development, Software Documentation, Maintainability, AI Integrations, Web Development Tools, Technical Documentation, Development Testing, Test Case, Debugging