Employee Engagement and Organizational Performance

This course is part of HRCI Professional in Human Resources Professional Certificate

Instructors: Taylor Jones

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4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Describe HR's role in managing the employee lifecycle, including approaches to termination and separation decisions.
Explain how behavioral expectations and inclusivity strategies shape organizational culture and accountability.
Implement performance management systems and evaluation methods that align employee behavior with organizational goals.
Use engagement tools, surveys, and coaching techniques to collect meaningful feedback and support employee growth.

Details to know

Shareable certificate

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Assessments

21 assignments

Taught in English

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This course is part of the HRCI Professional in Human Resources Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from HRCI

There are 4 modules in this course

Learn how to create the conditions where employees thrive and organizations perform at their best. In this course, you will explore the full employee lifecycle, from managing transitions and setting behavioral expectations to implementing performance management systems and driving meaningful engagement. You will examine how HR professionals use coaching, surveys, and feedback tools to build accountability, support growth, and strengthen workplace culture. This course gives you practical strategies to improve the employee experience and connect people practices to organizational outcomes.

By the end of this course, you will be able to: Describe HR's role in managing the employee lifecycle, including termination approaches and legal considerations for defensible separation decisions Explain how human relations concepts, behavioral expectations, and inclusivity strategies shape organizational culture and employee accountability Explain how performance management systems, evaluation methods, and performance tools align employee behavior with organizational goals Describe how engagement tools, surveys, and coaching techniques support meaningful feedback and employee growth

In your first module, you will describe how organizations assess functional effectiveness throughout the employee lifecycle and the role HR plays in managing employee transitions. You will also examine termination approaches, just cause considerations, and legal requirements that support fair, compliant, and defensible separation decisions.

What's included

16 videos7 readings5 assignments

16 videosTotal 70 minutes

Introduction to HRCI PHR2 minutes
Course Overview: Employee Engagement and Organizational Performance2 minutes
Instructor Introduction2 minutes
Introduction: Employee Lifecycle Management1 minute
Stages of the Employee Lifecycle4 minutes
Hiring and Onboarding Effectiveness7 minutes
Performance Management and Retention8 minutes
Offboarding and Alumni Engagement5 minutes
Example: The Employee Lifecycle6 minutes
HR Responsibilities in Employee Terminations7 minutes
Just Cause and Legal Considerations in Termination6 minutes
Example: Managing Employee Terminations6 minutes
Termination Approaches4 minutes
Legal Requirements in Termination Decisions6 minutes
Example: Legal Considerations of Termination2 minutes
Conclusion: Employee Lifecycle Management1 minute

7 readingsTotal 70 minutes

Course Syllabus10 minutes
How to Be Successful in This Course10 minutes
Responsible Use of AI10 minutes
Summary Reading: The Employee Lifecycle10 minutes
Summary Reading: Managing Employee Terminations10 minutes
More on Legal Requirements in Termination Decisions10 minutes
Summary Reading: Legal Considerations of Termination10 minutes

5 assignmentsTotal 145 minutes

Activity: Evaluating Employee Lifecycle Practices30 minutes
Practice Quiz: The Employee Lifecycle25 minutes
Practice Quiz: Managing Employee Terminations20 minutes
Practice Quiz: Legal Considerations of Termination20 minutes
Graded Quiz: Employee Lifecycle Management50 minutes

In this module, you will examine how human relations concepts and leadership practices influence organizational culture and employee behavior. You will also describe how organizations establish behavioral expectations, evaluate organizational values, and promote inclusivity to strengthen engagement, accountability, and a positive workplace culture.

What's included

12 videos3 readings5 assignments

12 videosTotal 35 minutes

Introduction: Workplace Values and Culture1 minute
Foundations of Human Relations4 minutes
Humanizing the Workplace Through Leadership4 minutes
Clear and Concise Workplace Communication4 minutes
Example: Human Relations2 minutes
Organizational Behavior Standards2 minutes
The Psychological Contract in the Workplace3 minutes
Example: Creating a Positive Work Environment2 minutes
Understanding Organizational Values4 minutes
Promoting Inclusivity in the Workplace4 minutes
Example: Evaluating Organizational Values3 minutes
Conclusion: Workplace Values and Culture2 minutes

3 readingsTotal 30 minutes

Summary Reading: Human Relations10 minutes
Summary Reading: Creating a Positive Work Environment10 minutes
Summary Reading: Evaluating Organizational Values10 minutes

5 assignmentsTotal 135 minutes

Practice Quiz: Human Relations20 minutes
Practice Quiz: Creating a Positive Work Environment15 minutes
Activity: Drafting a Code of Conduct30 minutes
Practice Quiz: Evaluating Organizational Values20 minutes
Graded Quiz: Workplace Values and Culture50 minutes

In this module, you will explore how organizations implement and evaluate performance management systems that support employee and organizational success. You will examine the performance management process and evaluation methods used to align employee performance with organizational goals, and identify performance management tools used to address employee behavior and performance concerns.

What's included

14 videos4 readings5 assignments

14 videosTotal 42 minutes

Introduction: Performance Management1 minute
Performance Management Program Foundations5 minutes
Measuring Performance Management Effectiveness4 minutes
Example: Implementing Performance Management Programs3 minutes
Performance Management Foundations3 minutes
Performance Appraisal Methods4 minutes
Feedback and Recognition Strategies5 minutes
Example: Performance Management Frameworks3 minutes
Employee Discipline and Corrective Action3 minutes
Positive Interventions in Employee Performance2 minutes
Performance Management Tools3 minutes
Involuntary Separations and Offboarding3 minutes
Example: Managing Employee Performance2 minutes
Conclusion: Performance Management1 minute

4 readingsTotal 40 minutes

Summary Reading: Implementing Performance Management Programs10 minutes
More on Performance Appraisal Methods10 minutes
Summary Reading: Performance Management Frameworks10 minutes
Summary Reading: Managing Employee Performance10 minutes

5 assignmentsTotal 145 minutes

Practice Quiz: Implementing Performance Management Programs15 minutes
Practice Quiz: Performance Management Frameworks25 minutes
Activity: Creating a Performance Improvement Plan30 minutes
Practice Quiz: Managing Employee Performance25 minutes
Graded Quiz: Performance Management50 minutes

In your final module, you will investigate how organizations use engagement tools, including surveys, focus groups, and stay interviews, to gather meaningful employee feedback. You will also examine how engagement surveys are designed, administered, and managed to generate actionable insights, and describe coaching and mentoring techniques that support employee growth and performance improvement.

What's included

13 videos3 readings6 assignments

13 videosTotal 43 minutes

Introduction: Driving and Sustaining Employee Engagement1 minute
Engagement Tools Overview5 minutes
Developing Action Plans from Feedback4 minutes
Engagement Communication and Programs4 minutes
Example: Employee Engagement Tools4 minutes
Designing and Administering Engagement Surveys4 minutes
Conducting Strategic Feedback Conversations4 minutes
Example: Managing Employee Engagement Surveys3 minutes
Coaching and Mentoring in Employee Development4 minutes
Building a Successful Mentorship Program4 minutes
Example: Supporting Coaching and Mentoring3 minutes
Conclusion: Driving and Sustaining Employee Engagement1 minute
Course Conclusion: Employee Engagement and Organizational Performance2 minutes

3 readingsTotal 30 minutes

Summary Reading: Employee Engagement Tools10 minutes
Summary Reading: Managing Employee Engagement Surveys10 minutes
Summary Reading: Supporting Coaching and Mentoring10 minutes

6 assignmentsTotal 290 minutes

Activity: Developing a Stay Interview Question Guide30 minutes
Practice Quiz: Employee Engagement Tools20 minutes
Practice Quiz: Managing Employee Engagement Surveys20 minutes
Practice Quiz: Supporting Coaching and Mentoring20 minutes
Graded Quiz: Driving and Sustaining Employee Engagement50 minutes
Course Exam: Employee Engagement and Organizational Performance150 minutes

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Instructors

Taylor Jones

HRCI

4 Courses2,152 learners

Offered by

HRCI

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