This certification provides a practical foundation in workplace communication, covering empathetic listening, assertive communication, strategic business writing, email etiquette, workplace relationships, conflict management, and psychological safety. Learn to communicate clearly, handle difficult conversations, write professional emails, manage workplace conflict, build trust, and strengthen collaboration through effective communication and relationship-building strategies.
By the end of this program, you will be able to:
- Strengthen Workplace Communication: Apply empathetic and strategic listening to improve professional interactions.
- Communicate Assertively: Express ideas confidently, set boundaries, and handle difficult conversations effectively.
- Master Business Writing: Create clear, reader-focused emails, follow-ups, and executive-level business communication.
- Manage Workplace Conflict: Apply de-escalation, professional disagreement, and relationship-building strategies to strengthen collaboration.
Ideal for beginners and professionals looking to build practical workplace communication skills in listening, writing, conflict management, collaboration, and professional relationships.
Applied Learning Project
Resolve a Cross-Functional Team Conflict Through Effective Workplace Communication
In this project, you'll analyze a workplace communication breakdown, apply active listening and emotional intelligence techniques, develop assertive and empathetic responses, and create a practical resolution plan to rebuild trust and improve collaboration across teams.
Project tasks include:
- Analyze Communication Breakdowns Using the Three-Layer Listening Lens
- Apply Active Listening, Emotional Validation, and the Judgment Pause Model
- Develop Assertive and Empathetic Responses
- Draft a Professional Follow-Up Email Using the BLOT Method
- Create a Collaborative Conflict Resolution Plan
- Define Team Commitments, Responsibilities, and Deadlines
- Apply Emotional Self-Regulation, Ethical Persuasion, and Respectful Negotiation
- Develop a Trust and Communication Improvement Plan
