The Skill Valley

ITIL V5 Bridge Foundation Specialization

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The Skill Valley

ITIL V5 Bridge Foundation Specialization

Master ITIL Service Management and Optimization.

Build skills in ITIL service delivery governance continual improvement, DevOps, and digital strategy

EDUCBA

Instructor: EDUCBA

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Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the Service Value System, guiding principles, and Four Dimensions to improve IT service delivery.

  • Analyze value streams, measure KPIs, identify inefficiencies, and apply continual improvement to enhance service quality.

  • Apply automation, governance, and DevOps practices to optimize services and support business goals.

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Taught in English
Recently updated!

November 2026

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Specialization - 5 course series

ITIL 5 Foundations and Service Value System

ITIL 5 Foundations and Service Value System

Course 1, 5 hours

What you'll learn

  • Explain core ITIL 4 concepts, including value, services, outcomes, costs, risks, and service relationships.

  • Apply the ITIL Guiding Principles to support decision-making and continual improvement.

  • Describe how the Service Value System and Service Value Chain transform demand into valuable services.

Skills you'll gain

Category: Technical Support and Services
Category: Information Technology Infrastructure Library
Category: Continuous Improvement Process
Category: Student Support and Services
Category: Decision Making
Category: Design
Category: Key Management
Category: Service Improvement
Category: System Support
Category: Apple Service Certification
Category: Governance
Category: Earned Value Management
Category: IT Service Management
Category: Service Management
Category: IT Management

What you'll learn

  • Apply ITIL guiding principles to improve decision-making, collaboration, service quality, and value creation.

  • Use the Continual Improvement Model and iterative techniques to enhance IT service management activities.

  • Develop metrics and KPIs to measure service performance, report results, and support continual improvement.

Skills you'll gain

Category: Performance Reporting
Category: Business
Category: Service Management
Category: Quality Management
Category: Information Technology Infrastructure Library
Category: Process Improvement
Category: Performance Management
Category: Performance Measurement
Category: Quality Improvement
Category: Automation
Category: Performance Analysis
Category: Continuous Improvement Process
Category: Key Performance Indicators (KPIs)
Category: Business Metrics
Category: IT Service Management
Category: Decision Making
Category: Performance Metric
Category: Service Improvement
Category: Performance Improvement
Category: Collaboration
ITIL 5 Service Design, Transition, and Delivery

ITIL 5 Service Design, Transition, and Delivery

Course 3, 7 hours

What you'll learn

  • Explain how customer demand is transformed into valuable IT services across the complete service lifecycle.

  • Apply service design, transition, testing, change enablement, deployment, and operations concepts.

  • Support reliable service delivery through incident handling, service requests, customer support, and operational improvement.

Skills you'll gain

Category: Planning
Category: Operations
Category: IT Service Management
Category: Service Improvement
Category: Service Design
Category: Customer Demand Planning
Category: Information Technology Operations
Category: Incident Management
Category: Demand Planning
Category: Change Requests
Category: Needs Assessment
Category: Customer Support
Category: Service Management
Category: Customer experience improvement
Category: Quality Assurance
Category: Business
Category: Operational Excellence
Category: Information Technology Infrastructure Library
Category: Customer Service
Category: Course Development

What you'll learn

  • Analyze service value streams and identify opportunities for workflow optimization and automation.

  • Apply the continual improvement model to plan, implement, measure, and sustain service improvements.

  • Explain how digital strategy, governance, and leadership support transformation and long-term business value.

Skills you'll gain

Category: Information Technology Infrastructure Library
Category: Business Leadership
Category: Business Transformation
Category: Automation
Category: Process Optimization
Category: Service Management
Category: Business Workflow Analysis
Category: Digital Transformation
Category: Planning
Category: Service Improvement
Category: Organizational Strategy
Category: Process Mapping
Category: Business
Category: Governance
Category: Strategic Planning
Category: Strategic Leadership
Category: IT Service Management
Category: Performance Improvement
Category: Business Strategy
Category: Leadership

What you'll learn

  • Apply the ITIL Four Dimensions to evaluate and improve IT service management.

  • Explain how DevOps enhances collaboration, automation, and continual improvement.

  • Use ITSM best practices to improve service delivery and prepare for ITIL certification.

Skills you'll gain

Category: IT Automation
Category: Automation
Category: Collaboration
Category: Organizational Development
Category: Process Analysis
Category: Service Improvement
Category: Service Management
Category: Professional Development
Category: Supplier Management
Category: Process Management
Category: IT Service Management
Category: Process Improvement and Optimization
Category: Information Technology Infrastructure Library
Category: Organizational Skills
Category: Course Development
Category: Process Optimization
Category: IT Management
Category: DevOps
Category: Process Mapping
Category: Business Workflow Analysis

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Instructor

EDUCBA
The Skill Valley
1,786 Courses493,484 learners

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